JIRA

JIRA LOGO

Your Development Process, Your Rules

JIRA is the project tracker for teams planning, building and launching great products.

Thousands of teams choose JIRA to capture and organize issues, work through action items, and stay up-to-date with team activity.

We2ydjpYkKk

Brilliantly Simple to Use

Simplicity doesn’t have to sacrifice functionality.

JIRA’s configurable web interface is fast and intuitive with lightning-quick keyboard shortcuts for every issue action.

Olark – Premium Live chat

The Premium Live chat

Create trust, loyalty, & happy customers

Chat inside your IM client

no proprietary tools to learn!

CRM Integration & Transcripts

keep track of all your clients

Beautiful & Customizable

an enjoyable no-popout experience
All the action in your IM client
GTalk, iChat, or Meebo (even mobile!)
Beautiful visitor experience
Great visuals and low barriers to chat
Dead simple install
Copy & Paste JavaScript

7 B2B Social Media Tools

7 B2B Social Media Tools

With the vast array of social media tools out there, it’s easy for some useful ones to get lost in the mix. Here’s a few that might be flying below the radar, but can be valuable tools for B2B marketers.

1. Social Mention
http://www.socialmention.com
Cost: Free

For those of you that use Google Alerts you may want to take a look at Social Mention. Social Mention is a real time search platform that will allow you to search on a keyword/phrase and see its social mentions across 100+ social media properties. It offers a strength score, sentiment ratio, a passion score and reach. This stream of information can be fed into your RSS feeds or be delivered to your inbox. It also displays Top Users, Top Hashtags, and Sources. It’s a great addition to your listening toolbox.

2. Flowtown
http://www.flowtown.com
Cost: Free trial, monthly fees based on imported contacts and email volume

When all you have is an email address, Flowtown can give you a name, age, gender, occupation, location and all the social networks that person is on. It’s a great resource if you need to append your customer file with social network profile information, learn more about the social habits of your database or if you want to target them on social networks.

3. Compendium Blogware
http://www.compendium.com
Cost: Varies depending on number of keywords

You should consider Compendium if you rely on your blog for SEO results. Compendium’s Blogware product helps you target keywords because it automatically organizes your content in a way that’s ideal for search engines to crawl. It also has great administrative tools with a step-by-step approval process so you can manage your blog content within your organization.

4. Trackur
http://www.trackur.com
Cost: Free for 1 saved search, plans for multiple saved searches

Trackur is a social media monitoring tool that provides an impressive set of features at very reasonable costs. You can save searches which are updated every 30 minutes, receive alerts via RSS or email, bookmark and save discovered items and track sentiment and trends. You can try it for free which includes one saved search, so its easy to give it a test run to see if its right for you, and if so just upgrade into one of the paid plans.

5. Swix
http://www.swixhq.com
Cost: Free (for now)

Swix is your social web index. It allows you to create pods, which is a way to see your metrics for a particular social media property (Twitter, YouTube, your blog, Flickr, MySpace, etc.) Then for each property, you can enter your amount spent, your cost per unit and then see your return on investment. It’s simple to use. For a great review of Swix, read Jay Baer’s post A Social Media Scoreboard that Works.

6. Addictomatic
http://addictomatic.com
Cost: Free

Addictomatic instantly creates a custom page with the latest buzz on any topic. Pick the channels where you want to source your information then save your search as a bookmark. It’s a helpful way to determine the buzz about your product or service, find potential audience and to see what channels are sources of content for your keywords/phrases.

7. Spiral 16
http://www.spiral16.com
Cost: N/A

Spiral 16 offers 3D Visual Mapping. Their visualizer displays the relationships between unique URLs in dynamic 2D and 3D maps. This enables users to quickly identify key influencers who are spreading a positive, negative, or neutral message about a topic across the Internet. It can help you discover trends, identify targets, measure campaigns and sentiment and increase customer loyalty.

Are there any other tools you find useful in your B2B marketing research, monitoring or ROI calculations? Leave us a comment with your favorites.
Read more: http://socialmediab2b.com/2010/04/b2b-social-media-tools-3/#ixzz1bxiZBVtG

via 7 B2B Social Media Tools You Haven’t Heard Of | Social Media B2B.

Piwik – Web analytics – Open source

Piwik
is a downloadable, open source (GPL licensed) real time web analytics software program. It provides you with detailed reports on your website visitors: the search engines and keywords they used, the language they speak, your popular pages… and so much more.

If you don’t speak english, fear not. Piwik is available in more than 40 languages (and growing!).

What makes Piwik unique from the competition:

  1. Real time web analytics reports: in Piwik, reports are by default generated in real time. For high traffic websites, you can choose the frequency for reports to be processed (more info)
  2. You own your web analytics data: because Piwik is installed on your server, the data is stored in your own database and you can get all the statistics using the powerful Piwik Analytics API
  3. Modern, easy to use User Interface: you can fully customize your dashboard, drag and drop widgets you want to display.
  4. Piwik features are built inside plugins: you can add new features and remove the ones you don’t need. You can build your own web analytics plugins or hire a consultant to have your custom feature built in Piwik
  5. Vibrant international Open community of more than 50,000 active users

Give it a try

  1. Check out the online demo that shows you the latest Piwik release – Note that the ‘Administration’ area is protected.
  2. If you need a web host to host Piwik, check out our recommended Hosting partners – they will provide a great hosting service for Piwik
  3. Download the latest Piwik release, upload it on your webserver (you need at least PHP 5.1 and a Mysql database), and open your browser
  4. The installation takes only 5 minutes! How do Install Piwik?


Homepage

via Piwik – Web analytics – Open source.